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Returns & Exchanges

While we strive to do our best to make sure you receive the correct items, please inspect your package upon arrival!

 Looking for your invoice/receipt?

To conserve resources, we may use your invoice as the shipping label.  Please check the outside of the package.

 Is there something missing*, damaged or incorrect?

A member of our team will be happy to help resolve any issues.  Please contact us at 888-287-8673 (Monday - Friday, 9a - 4:30p ET) or via email: sales@appalachiantrail.org

*Posters/Laminated Map - Posters and our laminated map are mailed in their own special container, separately.  Please give those items a few extra days to arrive.

 Returns/Exchanges:

We want you to be happy with your purchase.  If the merchandise does not meet your expectations, you may return unused items for a refund or exchange within 30 days of receipt.  Please return the merchandise to:

Appalachian Trail Conservancy

179 E. Burr Blvd., Unit N

Kearneysville, WV  25430

Please include:

1. A copy of your invoice or a letter with your name, address and phone number.

2. A brief note indicating whether you would prefer a refund or an exchange.

Questions:

Please call: 888-287-8673, or email: sales@appalachiantrail.org 

 

 

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